Terms of service

Store terms

Terms of Service

Last updated: March 18, 2026

Welcome to Oysho. These Terms of Service explain the rules that apply when you access our website, browse our online store, place an order, or use any services provided through Oysho.


Overview

These terms apply to your use of the Oysho online store and any purchase made through our website. By visiting the site or buying from Oysho, you agree to follow these Terms of Service and any related policies referenced on our website.

Please read these terms carefully before using the site. If you do not agree with these terms, you should not use the Oysho online store or place an order through it.


Acceptance of terms

By accessing our website, creating an account, submitting information, or placing an order, you confirm that you are able to enter into these terms and that the information you provide is accurate and complete.

If you use the site on behalf of another person or organization, you confirm that you have permission to do so.


Online store terms

You may use the Oysho online store only for lawful shopping and personal use. You agree not to misuse the site, interfere with its operation, attempt unauthorized access, or use the site in a way that could harm Oysho, other customers, or the shopping experience.

We may refuse service, cancel orders, limit quantities, or restrict access to the site if we believe activity violates these terms, creates risk, or appears fraudulent or abusive.


Product information

We aim to present product information, descriptions, images, colors, sizes, pricing, and availability as clearly as possible. However, product colors may appear differently depending on your screen settings, and minor differences may occur.

Product descriptions, measurements, availability, and other details may be updated, corrected, or changed without notice. Please review the product page carefully before placing an order.


Pricing and availability

Prices and product availability may change without notice. An item placed in your cart is not reserved until your order is completed and accepted.

We may correct pricing errors, product information errors, or availability errors at any time. If an error affects your order, we may contact you, cancel the affected item, or cancel the order and issue any applicable refund.


Orders and payment

When you place an order with Oysho, you agree to provide accurate billing, shipping, and payment information. Orders are subject to review and acceptance.

Payment must be authorized before an order is processed. If payment cannot be verified, if information is incomplete, or if an order appears suspicious, we may delay, reject, or cancel the order.


Shipping reference

Oysho offers Free Worldwide Shipping according to the shipping policy published on our website. Shipping times, tracking updates, destinations, and delivery details are explained in the current Shipping Policy.

Delivery estimates are not a guarantee of arrival by a specific date. Please review the Shipping Policy before placing your order.


Return reference

Oysho offers 30 Days Free Returns for eligible items according to the Return Policy published on our website.

Returns must follow the instructions provided in the Return Policy. Customers should contact customer service before sending back any return so the correct return instructions and return details can be provided.


Account information

If account features are available, you are responsible for keeping your login information confidential and for activity that occurs under your account.

Please contact us if you believe your account information has been used without permission or if you need help updating account details.


Prohibited uses

You agree not to use the Oysho website or services for any prohibited purpose, including:

  • Violating any applicable law, rule, or regulation.
  • Submitting false, misleading, or unauthorized information.
  • Interfering with the security, performance, or operation of the website.
  • Attempting to gain unauthorized access to systems, accounts, or customer information.
  • Uploading or transmitting viruses, malware, harmful code, or disruptive content.
  • Using the site to harass, abuse, defame, threaten, or discriminate against others.
  • Copying, scraping, or using site content in a way that violates these terms.

Intellectual property

The content on the Oysho website, including text, images, graphics, logos, designs, product presentation, page layout, and other materials, belongs to Oysho or its content providers and is protected by applicable intellectual property rights.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit site content without permission, except as allowed for normal personal shopping use.


Third-party links

Our website may include links or tools connected to third-party services, such as payment providers, delivery tools, or other external resources.

Third-party websites and services are not controlled by Oysho. We are not responsible for their content, policies, availability, or actions. Please review third-party terms and policies before using those services.


Disclaimer

The Oysho website and services are provided for online shopping and related customer support. We work to keep the site accurate and available, but we do not promise that the site will always be uninterrupted, error-free, secure, or free from technical issues.

Product information, availability, delivery estimates, and other site details may change or be corrected from time to time.


Limitation of liability

To the fullest extent permitted by applicable law, Oysho will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, inability to use the website, purchase of products, or reliance on site information.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.


Changes to terms

Oysho may update these Terms of Service from time to time. When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated terms.


Contact information

If you have questions about these Terms of Service, your order, our store policies, or your customer account, contact Oysho customer support at [email protected].

Please include your order number, the email used at checkout, and a short description of your request so we can assist you efficiently.