You may request a return within 30 days of receiving your order. Returns must be started through our customer service team before any item is sent back.

Returns sent without contacting customer service first may not be accepted.

To be eligible for a return, items must be in their original condition and suitable for review when received.

• Condition Items should be unworn, unused, unwashed, and free from stains, odors, damage, or signs of wear.
• Packaging Items should be returned with original tags, labels, protective packaging, and accessories where applicable.
• Order details Please include your order number and the email address used at checkout when contacting us.
• Inspection All returned items are reviewed after arrival before a refund is processed.

Some items may not be eligible for return due to hygiene, condition, customization, or product-specific restrictions.

Items that are worn, washed, used, damaged after delivery, missing required packaging, or not in returnable condition may not be accepted. Items marked as final sale or non-returnable on the product page or at checkout may also be excluded from returns.

To start a return, contact Oysho customer service at [email protected] before sending your item back.

• Step 1 Email us with your order number, the email used at checkout, and the item you would like to return.
• Step 2 Tell us the reason for your return and include photos if the item is damaged, incorrect, or has a product issue.
• Step 3 Wait for our customer service team to send the correct return instructions and return details.
• Step 4 Send the item back only after receiving return instructions from customer service.

Oysho offers 30 Days Free Returns for eligible returns that are started through customer service and follow the return instructions provided.

To make sure your return is handled correctly, do not send any item back without first receiving return instructions from our customer service team.

Once your returned item is received and inspected, your refund will be reviewed and processed if the return meets the policy requirements.

Refund processing time is 3–15 days after the returned item is received and inspected. The exact time for funds to appear may depend on your payment provider.

If you would like a different size, color, or item, contact us at [email protected] with your order number and exchange request.

Exchanges depend on item eligibility and availability. If an exchange is not available, our customer service team can help you with the return process when the item qualifies.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at [email protected].

Please include your order number, a short description of the issue, and clear photos of the item, packaging, and any visible damage or incorrect details so we can review your request.

If an item is clearly marked as final sale, clearance final sale, or non-returnable on the product page or at checkout, it may not be eligible for return or exchange unless required by applicable policy or the item arrives damaged, defective, or incorrect.

For return instructions, exchange questions, damaged items, wrong items, or refund support, contact Oysho customer service at [email protected].