We work to process and ship orders as efficiently as possible. Delivery times may vary by destination, order volume, local handling, and other factors outside normal transit conditions.

• Service Free Worldwide Shipping
• Processing time Orders are processed within 1–3 days.
• Delivery time Estimated delivery time is 2–5 days after processing and shipment.
• Tracking update Tracking information may take 1–3 days to update after shipment.

Oysho provides Free Worldwide Shipping to supported destinations. If your shipping address cannot be completed at checkout, please contact us before placing another order so we can review the issue.

Please enter your full delivery address carefully, including apartment, suite, unit, postal code, city, state or region, and country where applicable.

Shipping is free worldwide. No separate shipping fee is charged for our Free Worldwide Shipping service.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Order processing time is 1–3 days. Processing begins after your order is placed and payment has been confirmed.

During peak periods, promotional events, or high order volume, processing may require the full estimated window. If we need more information to process your order, we may contact you by email.

Estimated delivery time is 2–5 days after your order has been processed and shipped.

Delivery estimates are provided to help you plan for your order. Actual delivery may be affected by destination, local handling, weather, customs processing, holidays, or other transit conditions.

Once your order has shipped, tracking details will be provided when available. Tracking may take 1–3 days after shipment to update in the carrier system.

If your tracking link does not show movement right away, please allow the tracking update window to pass before contacting us.

Please review your shipping address before submitting your order. If you entered the wrong address, email us at [email protected] as soon as possible with your order number and the correct address.

If the order has already been processed or shipped, address changes may not be possible. Incomplete or incorrect addresses may cause delivery delays, failed delivery, or returned packages.

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If these fees apply to your shipment, they will be covered by us.

If you receive a notice requesting payment for customs, import taxes, brokerage fees, or other government charges related to your Oysho order, contact us before making payment so we can review and assist.

If your package appears delayed, first review the tracking information and allow 1–3 days for tracking updates after shipment. Some packages may show limited movement while they are in transit.

If your order has not arrived after the estimated delivery window, email [email protected] with your order number, tracking number if available, and the delivery address used at checkout.

If your package arrives damaged, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the package and item condition.

We will review the information you provide and help with the next steps.

For shipping questions, order updates, tracking help, address corrections, customs notices, or delivery concerns, contact Oysho customer support at [email protected].