For customer support, email us at [email protected].

We aim to respond within 24–48 hours. Customer service is available Monday–Friday, 9:00 AM–6:00 PM.

You may also use the contact form on this page. Please include the same details listed below so we can review your request efficiently.

To help us assist you faster, please include the key details related to your request.

• Order details Your order number, the email used at checkout, and the item or items you are asking about.
• Contact details Your full name and the best email address for our reply.
• Request summary A short explanation of what happened or what you need help with.
• Photos if useful For product or item questions, attach clear photos if they help explain the issue.

For order questions, send us your order number and a brief description of your request. We can help review order-related concerns, item details, checkout questions, and account assistance.

For shipping help, include your order number and any delivery information you have. Tell us whether your question is about delivery timing, delivery updates, a missing package, or an address-related concern.

For return or exchange support, include your order number, the item name, the size or color, and whether you would like help with a return, an exchange, or a product issue.

If you have a question about an Oysho product, send the product name or link and let us know what you would like to confirm, such as fit, sizing, material, styling, or availability.

Please share only the information needed to help with your request. Details you provide are used to review and respond to your customer service message.