We collect information that you provide directly to Oysho and information that is collected automatically when you use our website.

• Contact details, such as your name, email address, shipping address, and billing information.
• Order details, such as products purchased, order number, delivery details, return requests, and support messages.
• Account details, if you create or use an account, such as login information and saved preferences.
• Communication details, such as emails, customer service requests, and messages submitted through our website.
• Device and usage information, such as IP address, browser type, pages viewed, referring pages, and website interaction data.
• Marketing preferences, such as whether you have subscribed to or opted out of email marketing.

Oysho uses personal information to operate the online store, provide customer service, process orders, improve the website, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To provide shipping updates, return support, exchange assistance, and customer service.
• To respond to product questions, account help requests, and support messages.
• To improve website performance, navigation, product presentation, and customer experience.
• To help detect, prevent, and respond to fraud, unauthorized activity, security issues, or misuse of the website.
• To send email marketing when you have subscribed or otherwise agreed to receive it.
• To comply with applicable operational, accounting, security, and recordkeeping needs.

When you place an order with Oysho, we use your information to confirm the purchase, process payment, prepare the order, arrange delivery, provide order updates, handle returns or exchanges, and respond to related customer service questions.

Please make sure the information you provide at checkout is accurate. Incorrect or incomplete information may affect order processing, delivery, return support, or customer service.

Oysho may offer payment options through PayPal, Stripe, and credit card payment services. Payment details are used to authorize and process your purchase, prevent fraud, manage refunds, and complete transaction-related services.

We do not require you to send full payment card details by email. Please do not include sensitive payment information in customer service messages.

Oysho uses cookies and similar tracking technologies to support website functionality, remember preferences, understand how visitors use the site, improve performance, and help measure the effectiveness of our online experience.

Cookies may help with functions such as keeping items in your cart, recognizing website preferences, supporting security, analyzing traffic, and improving page performance. You can manage cookie settings through your browser, but some website features may not work correctly if cookies are disabled.

Oysho may use analytics tracking to understand website visits, page performance, product interest, traffic sources, and general shopping behavior. This helps us improve the online store and customer experience.

Analytics information may include device type, browser type, approximate location based on technical data, pages viewed, time spent on the website, and interactions with website content.

If you subscribe to Oysho email marketing, we may use your email address to send updates about products, promotions, store news, offers, and related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected]. Unsubscribing from marketing emails does not stop transactional messages related to orders, returns, shipping, or customer service.

Oysho may share necessary information with service providers that help us operate the online store and provide customer services. These may include payment processing, order management, website hosting, delivery support, email communication, analytics, security, and customer support services.

Service providers are given information only as needed to perform their services for Oysho and are expected to handle that information responsibly.

Oysho takes reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. These steps may include technical, administrative, and operational safeguards.

No online system can be guaranteed completely secure. Please protect your account information, use secure passwords where applicable, and contact us if you believe your information has been used without permission.

Oysho keeps personal information for as long as needed to provide services, process orders, support returns and exchanges, maintain business records, respond to customer requests, improve the website, prevent fraud, and meet operational requirements.

When information is no longer needed, we may delete it, anonymize it, or keep it only as necessary for legitimate recordkeeping, security, or dispute-resolution purposes.

Depending on where you live, you may have rights related to your personal information. These rights may include requesting access to your information, asking for corrections, requesting deletion, objecting to certain uses, or asking to limit certain processing.

To submit a privacy request, contact Oysho at [email protected]. We may ask for information needed to verify your request before taking action.

The Oysho website is intended for general online shopping use and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Oysho, please contact us so we can review the request and take appropriate steps.

If you access the Oysho website from outside the country where the store operates, your information may be processed or stored in locations different from where you live.

By using the website, placing an order, or contacting customer support, you understand that your information may be handled as needed to provide the online store, process orders, manage payment, support delivery, and respond to your requests.

Oysho may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically so you understand how your information is collected, used, and protected.

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, analytics, payment privacy, or customer support records, contact Oysho at [email protected].